Office Concierge Assistant

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Office Concierge Assistant

Location: San Diego, CA
Work Arrangement: 100% Onsite (5 days/week)

About the Role

The Office Concierge Assistant is an exciting opportunity for a hospitality-minded professional to serve as the face of Beacon Hill’s client’s San Diego, CA office. As the first point of contact for clients, visitors, and employees, this highly visible role sets the tone for the overall office experience.

Key Responsibilities

• Greet and direct visitors in a professional and courteous manner, offering amenities such as water and restroom access
• Assist employees and guests with navigating the office space and utilizing the office reservation system; escort visitors as needed
• Support individual guest needs during their visit, including office assignments and administrative requests
• Monitor the concierge inbox and process requests related to guest space, conference room reservations, and visitor access
• Triage meeting-support requests (e.g., catering, IT) and ensure accurate communication and execution
• Assist with basic IT support, including providing guest Wi-Fi access information
• Communicate regularly with team members to support office projects, space management, and internal events; provide backup coverage as needed
• Assign and manage employee access badges and coordinate with building security to ensure smooth entry and compliance with security protocols
• Maintain the visitor guide and provide relevant information upon arrival
• Ensure a secure and seamless guest experience by verifying visitor registration and completion of required documentation, including NDAs, in accordance with guidelines
• Validate parking upon request
• Help maintain the office meeting and events calendar
• Support functional teams with large-scale meetings and events, including room setup and management
• Restock café and office supplies
• Maintain cleanliness and organization of reception and café areas
• Assist with general office projects such as printing and binding, as needed

You’re Good At

• Creating a welcoming, professional environment with a strong hospitality and service mindset
• Exercising sound judgment and professionalism, especially in fast-paced or high-visibility situations
• Communicating clearly and confidently, both verbally and in writing
• Managing multiple priorities with strong organizational and time management skills
• Maintaining exceptional attention to detail and accuracy
• Collaborating effectively across teams and building strong working relationships
• Taking initiative, anticipating needs, and proactively enhancing the office experience
• Handling sensitive and confidential information with integrity and discretion
• Adapting to changing priorities while maintaining composure under pressure
• Representing values with a positive, client-first approach

Qualifications & Experience

• Bachelor’s degree strongly preferred
• 2+ years of experience in administrative support, customer service, or hospitality, ideally in a fast-paced, startup, or professional services environment
• Strong service orientation and hospitality mindset
• Excellent organizational, communication, and multitasking skills
• High attention to detail
• Proficiency in Microsoft Office Suite and willingness to learn new systems
• Ability to work occasional overtime as needed

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