Customer Service Representative

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Our client, a fast-growing community bank based in Austin, TX, is seeking a temp to permanent Customer Service Representative in Branch Operations to support daily banking operations and customer interactions. This individual will serve as a key front-line representative while also handling operational responsibilities including wires, ACH processing, account maintenance, audits, and internal balancing. Candidates must have experience working with Jack Henry SilverLake. The role is fully onsite, Monday-Friday, 8:00 AM – 5:00 PM, and is part of a collaborative, tech-forward banking environment with strong growth opportunities.

Job Responsibilities:

• Greet customers and assist with deposits, withdrawals, payments, and account inquiries

• Perform general account maintenance and transaction processing

• Generate and process wire transfers and assist with daily ACH / EIP processing

• Balance internal accounts and GLs as needed

• Handle transaction disputes and interest adjustments

• Assist with audits and pull documentation for formal complaints or subpoenas

• Answer phones and navigate a phone tree system

• Support online banking, cash management, and bill pay

• Open and close consumer and commercial accounts

• Work directly with Jack Henry product support teams

• Prepare reports, generate customer notices, and support operational projects

Qualifications:

• Prior experience working in a bank required

• Direct experience with Jack Henry SilverLake required

• Strong customer service, communication, and interpersonal skills

• High attention to detail and accuracy

• Ability to multitask in a fast-paced, customer-facing environment

• Comfort handling cash and financial transactions

• Professional demeanor with strong reliability and attendance

• Bilingual Spanish/English strongly preferred

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