Guest Services Representative

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Guest Service Representative

Responsibilities:

· Greets and assists all guests and property personnel in an efficient and courteous manner

· Takes great pride in offering helpful, friendly service at all times

· Defines, communicates, and maintains high standards of guest service at all times

· Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels

· Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter

· Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.

· Informs and suggests opportunities to engage guests in Center-wide retailers and events

· Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked

· Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses

· Answer and respond to tenant phone calls and e-mails for assistance throughout the day

· Provide guidance and information as requested from tenants and visitors to the building

· Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management

· Develop and maintain professional relationships with key employee and tenant contacts at the property

Qualifications:

· Ability to work independently

· Ability to communicate effectively and work with a team

· Customer service oriented.

· Strong event planning skills

· Strong attention to detail.

· Bilingual skill is a plus. Japanese and Korean language skills are preferred.

· Have an outgoing, upbeat, and friendly personality.

· Can easily decipher which services are most appropriate to offer mall guests.

· Take pride and ownership of the success of the Host team.

· Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.

· Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.

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