Consumer Finance & Litigation Paralegal

This role is a critical part of the team and will focus heavily on reviewing and responding to a high volume of time-sensitive demand letters and attorney communications related to consumer lending matters. The Paralegal will work closely with internal stakeholders, outside counsel, regulators, and business partners to ensure timely and accurate responses while helping streamline legal and compliance processes.

Responsibilities include:

• Review, track, and manage incoming legal demand letters and attorney correspondence.
• Organize case files, supporting documentation, and legal records.
• Prepare draft response packages and supporting materials for review.
• Maintain legal tracking logs, case management systems, and reporting records.
• Assist with customer dispute investigations and regulatory inquiries.
• Compile documentation and evidence requested by regulatory agencies and attorneys.
• Research potential fraud matters and gather information across departments.
• Create investigation summaries, timelines, and supporting documentation.
• Assist with referrals to regulatory agencies or law enforcement when appropriate.
• Coordinate communications with outside counsel and internal business partners.
• Manage legal intake workflows and monitor deadlines for responses and follow-up.
• Identify opportunities to improve processes and increase efficiency.
• Partner with Operations, Lending, Compliance, and other stakeholders to ensure accurate and timely resolution of legal matters.

Qualifications:

• Minimum of 3 years of experience in a paralegal, litigation support, legal operations, compliance, investigations, or related role.
• Experience reviewing legal correspondence, attorney demands, and dispute-related matters.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple deadlines and prioritize urgent matters.
• Excellent written and verbal communication skills.
• Ability to handle confidential and sensitive information professionally.
• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Paralegal Certificate.
• Experience within banking, credit unions, consumer finance, lending, collections, or financial services.
• Fraud investigation experience.
• Regulatory compliance experience.
• Experience interacting with attorneys, regulators, and government agencies.
• Familiarity with legal operations, case management, and process improvement initiatives.

What We’re Looking For:

• A proactive professional who thrives in a deadline-driven environment.
• Someone comfortable managing a steady volume of attorney demands and legal inquiries.
• A detail-oriented Paralegal who can effectively coordinate across departments while ensuring timely, accurate responses.
• Experience supporting consumer lending, financial services, or compliance-related functions is highly desirable.

For immediate consideration please submit your resume in Word format. We look forward to working with you!