Customer Service & Order Entry Representative

We are seeking a detail-oriented and customer-focused Customer Service & Order Entry Representative to join a growing team. This role is responsible for providing exceptional support to customers while processing orders accurately and efficiently. The ideal candidate is organized, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities:

• Process customer orders accurately and efficiently in the ERP system
• Enter, update, and maintain order information and customer records
• Respond to customer inquiries via phone and email regarding orders, pricing, product availability, and shipment status
• Coordinate with internal departments including sales, purchasing, production, and shipping to ensure timely order fulfillment
• Monitor open orders and proactively communicate updates to customers
• Resolve customer concerns and discrepancies in a professional manner
• Generate and maintain reports, spreadsheets, and order documentation
• Ensure data accuracy and maintain detailed records of customer interactions