Agency Technician

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SUMMARY

Direct Line (“DL”) is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
• Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
• Provide structured feedback on project progress to Stakeholders.
• Exhibit quality workmanship on all work and maintain Data Center cleanliness.
• Follow all production, safety and quality standards, codes, and industry best practices.
• Collaborate with various Stakeholders to remove project obstacles.
• Reading and comprehending blueprints and building documentation/redline work.
• Broad understanding of Data Center infrastructure technologies.

SKILLS AND QUALIFICATIONS

• Knowledge and use of basic telecom hand tools.
• Must understand customer service.
• Clear understanding of job safety requirements.
• Be able to read and understand floor plans.
• Should be familiar on wiring schemes and wiring testing.
• Should be able to pull all types of low voltage cable.
• Should understand and be capable in performing field terminations and labeling.
• Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.
• Capable of maintaining orderly paperwork, capable of running service jobs.
• Possess skill to layout MDF and IDF closets, be able to dress all types of cable, and perform all type of terminations.
• Capable of working in Data Centers
• Shall be able to install ladder racking and seismic bracing both above and under raise floor.
• Basic understanding of both copper and fiber cable testing and troubleshooting.
• Read and understand blueprints and design document
• Dress and furcate fiber trunks for splicing
• Maintaining orderly paperwork and running service
• Fusion Splice including Ribbon/Single OSP/ISP
• Install, connect, and decom network equipment
• Operate DSX 5000 tester/OTDR Tester
• Program testers
• Download test results to Linkware/Linkware Live
• Save test results, verify, and submit to customer
• Create mass labels and apply per Portmap
• Differentiate live cables from decom cable
• Copper testing and troubleshooting
• Conduct Service Swaps of live networking devices
• Understand “FIM” database and operate scanners

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending for extended periods with some sitting.
• Ability to communicate effectively with verbal, written, visual and listening skills.
• Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds.
• Ability to pull cables.
• Ability to climb ladders and work on raised platforms.

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