Credit Services Coordinator

Position Summary

Beacon Hill is seeking a Collections Specialist to support a high-volume commercial accounts portfolio. This role is responsible for managing the full delinquency lifecycle, including customer outreach, payment negotiations, account reconciliation, dispute resolution, risk assessment, and preparation of accounts for legal escalation when necessary. The ideal candidate is detail-oriented, highly organized, and comfortable balancing customer relationship management with revenue recovery objectives.

Position Details

• Pay Rate: $20-$25 per hour
• Schedule: Monday-Friday, 8:00 AM-5:00 PM
• Work Arrangement: Onsite
• Start Date: Immediately

Key Responsibilities

• Manage a portfolio of commercial business accounts with outstanding balances
• Conduct high-volume outbound calls and email outreach to customers regarding past-due accounts
• Negotiate payment arrangements and secure commitments for balance resolution
• Monitor accounts and follow up to ensure timely payment receipt
• Research and resolve billing discrepancies, invoice issues, and payment disputes
• Investigate missing purchase orders, proof of delivery documentation, and account variances
• Partner with internal departments to remove barriers to payment and improve collections performance
• Review aging reports and identify high-risk accounts requiring escalated collection efforts
• Recommend collection strategies and place accounts on credit hold in accordance with policy
• Maintain accurate account documentation, collection notes, and activity records
• Track account status changes and communicate updates to internal stakeholders
• Organize documentation for legal review, agency placement, or lien-related actions when required
• Prepare complete account files for escalation to outside collection agencies or legal counsel

Systems & Tools

• ERP systems
• Credit and collections platforms
• Microsoft Office Suite
• Internal billing and reconciliation systems
• Documentation management tools

Qualifications

• Must be at least 18 years of age and legally authorized to work in the United States
• Previous experience in collections, accounts receivable, credit, billing, or customer account management
• Strong communication and negotiation skills
• Excellent organizational and time management abilities
• Ability to manage a high volume of customer interactions and competing priorities
• Experience researching and resolving account discrepancies and payment issues
• Comfortable working with financial data, aging reports, and account documentation
• Proficient with Microsoft Office applications, including Excel and Outlook
• Ability to maintain professional customer relationships while driving timely payment resolution