Chargeback Analyst

Beacon Hill’s client in Cherry Hill, NJ, is seeking a Chargeback Analyst. This position sits onsite or hybrid. This role pays $24–$28/hr.

Responsibilities:

• Research, analyze, and resolve customer chargebacks, deductions, and short payments in a timely and accurate manner.
• Review chargeback documentation, including invoices, bills of lading, proof of delivery, pricing agreements, and promotional contracts.
• Validate chargebacks for accuracy and compliance with customer agreements and company policies.
• Prepare and submit disputes or appeals through customer portals or directly to customers when chargebacks are invalid.
• Post approved chargebacks, credits, and adjustments accurately in the accounting system.
• Maintain detailed documentation and audit trails for all chargeback activity and resolutions.
• Monitor chargeback trends and identify root causes to help reduce future deductions.
• Collaborate closely with Sales, Customer Service, Logistics, and Finance teams to resolve recurring issues.
• Reconcile chargeback balances and assist with month-end closing activities related to accounts receivable.
• Generate chargeback aging reports and provide status updates to management as needed.
• Support internal and external audits by providing chargeback documentation and explanations.

Qualifications:

• Experience as a Chargeback Analyst, AR Analyst, or in a similar accounts receivable role is required.
• Strong understanding of chargebacks, deductions, credits, and dispute resolution processes.
• Experience working with retailer portals and high-volume chargeback environments preferred.
• Proficiency in ERP and accounting systems (e.g., SAP, Oracle, NetSuite, JD Edwards, AS400).
• Advanced Excel skills, including VLOOKUPs and pivot tables.
• Excellent attention to detail with strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication skills with the ability to work cross-functionally.

Why Apply:

• Join an accredited organization
• Career Advancement options
• Yearly raises
• Networking opportunities