Bilingual Customer Service Representative – $22/hour

Position Summary

We’re hiring a Bilingual Customer Service Representative (English/Spanish) to support customers with billing questions, service requests, account updates, and general inquiries. In this role, you’ll serve as a key point of contact for customers by phone and digital channels, ensuring a positive experience while accurately documenting and resolving issues in a timely manner.

What You’ll Do

• Provide professional customer support in both English and Spanish via phone, email, chat, and/or online portals
• Assist customers with billing inquiries, payment arrangements, and account explanations
• Process service requests such as start/stop/transfer service, scheduling, and basic troubleshooting intake
• Explain utility programs, policies, and service options in a clear, customer-friendly manner
• Enter and update customer information accurately in CRM and billing systems
• Resolve common issues on first contact and escalate complex matters to the appropriate department
• Handle sensitive situations (late payments, disconnections, service interruptions) with empathy and professionalism
• Meet or exceed quality, productivity, and attendance expectations
• Follow all company guidelines for customer data privacy and regulatory compliance