Contract to Hire- Customer Service Rep
About the Role
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Our client, a leading organization in the healthcare financial services space, is seeking a Patient Experience Representative to join their team in a fully remote, contract-to-hire opportunity. In this role, you will provide excellent customer service and support patients with questions related to their accounts and available financial programs. This is a great opportunity for someone who enjoys helping others and wants to grow within a mission-driven organization.
About You:
- 1+ year of customer service experience
- Strong verbal and written communication skills
- Ability to handle sensitive information with professionalism and confidentiality
- Strong attention to detail, accuracy, and teamwork skills
- Basic computer skills and familiarity with Microsoft Office
- Knowledge of healthcare terminology is a plus
- Willingness to work Saturdays as scheduled
About the Job:
- Provide exceptional customer service by answering incoming calls from patients
- Make outbound calls to follow up on program enrollment and payment reminders
- Educate patients on available programs and explain benefits clearly using provided scripts
- Maintain a high level of customer satisfaction and quality assurance standards
- Verify customer identity prior to sharing account information
- Accurately document interactions and complete post-call tasks
- Follow company policies, procedures, and compliance guidelines
- Participate in ongoing training to stay up to date on products and policies
- Handle all interactions in a friendly, empathetic, and professional manner
This is a contract-to-hire opportunity, paying $19/hour during the temporary period and $19/hour upon permanent conversion. This role is fully remote, but candidates must be based in Tennessee. This is an excellent opportunity to gain experience with a well-established organization focused on improving the patient financial experience. If you are ready to make an immediate impact, please submit your resume in Microsoft Word format today!
A1444726PHI_1775850640
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
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