Concierge

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Our client, Highly renowned management consulting firm located in Midtown, Manhattan is seeking to hire a Temp-to-Perm Concierge to add to their growing team! This exciting position will start in mid-March/early April 2026 upon the office relocation, requiring 5 days/week on-site from 8/9am-5/6pm daily. Pay rate up to $28.50/hour and will pay in line on a base salary when perm.

The Concierge will establish and maintain a welcoming, high-touch presence in reception by greeting, guiding, and assisting employees and visitors to the New York office with exceptional, white-glove service; Serve as a knowledgeable ambassador for the space, providing orientation on office and building amenities, available services, and resources to ensure an effortless and memorable visitor and employee experience; Support space management by assisting with conference room and/or workspace bookings, personally escorting guests and employees throughout the office as needed; Act as the primary coverage for reception, managing incoming calls, directing inquiries, and maintaining an active email inbox with timely, professional responses; Assist with food and beverage program, including in-building delivery when needed.

Responsibilities:

• Working in collaboration with reception, provide a proactive, welcoming presence in support of a seamless visitor and employee journey.
• Greet, guide, and assist all employees and guests with high-touch, white-glove service. Anticipate visitor needs and ensure a seamless, effortless experience from arrival to departure.
• Provide orientation on office and building amenities, services, and resources to help visitors navigate the space.
• Maintain and manage office communications about building amenities, including availability and access by tenure.
• Offer personalized support to guests unfamiliar with the office, acting as a trusted point of contact throughout their visit.
• Suggest refinements and enhancements to office and building amenities to maximize employee experience.
• Escort visitors throughout the office to meeting locations, pre-booked spaces, or amenities.
• Demonstrate key office technologies, including room booking systems, video conferencing tools, and building amenity apps.
• Provide operational support for the office meal delivery program through coordination with the building hospitality team and external vendors to ensure timely transport, receipt, and setup.
• Act as primary coverage for reception.
• Receive and track visitor information – communicate with lobby security desk, providing written information when necessary. Grant access to the office by entering guest names into the building’s visitor management system.
• Serve as a general information resource for all visitors, callers, and Bain staff. Provide appropriate public information on inquiries regarding the company and office location. Update staff with information on expected visitors, workspace reservations, catering, etc.
• Reserve visitor offices for senior staff traveling from other locations. Coordinate directly with leadership and their Executive/Manager Assistants to negotiate space and resolve conflicts.
• Assist in general planning for client/internal meetings and other events, manage internal conference room reservations for local meetings. Coordinate and assist in catering requests as needed and serve as contact for catering vendors.
• As a member of the OS team, join team meetings; participate in brainstorming, knowledge sharing, and advancing departmental projects. Support the OS team and provide task coverage when needed.
• Work collaboratively with multiple office support teams including leadership services, executive/manager assistants, and events, providing support for office programming as well as cross-coverage.
• Assist LSCs with leadership support needs including office reservations/space sharing program, room optimization, food delivery, ad hoc requests, etc. provide direct coverage as needed.
• Support officewide meetings and other large-scale events by developing and distributing communications, coordinating logistics, and guiding employees throughout the event.
• Life Safety Team member. Participate in crisis team initiatives and CPR/Life safety training.
• Perform other duties and activities as assigned or as responsibilities dictate.

Qualifications:

• High school diploma or Graduate Equivalency Degree is required.
• Minimum 3+ years reception or concierge experience (ideally in professional services firm).
• Outstanding interpersonal and communication skills – works cooperatively and supports team members while adhering to firm’s Operating Principles at all times.
• Excellent computer skills; proficiency in Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Teams.
• Proven ability to multitask in a fast-paced, customer-focused environment.
• Demonstrated ability to handle stressful situations with poise, understanding, and professionalism while effectively managing tasks and resolving challenges.
• Strong organizational skills and attention to detail.
• Flexibility to work overtime – earlier or later than standard hours if necessary for client meetings or events.
• Notary public license is desirable but not required.

A1448561NY-Temp_1771961052

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