Clinic Coordinator

This is a short-term, onsite administrative role within an academic healthcare setting, supporting a university-based dental clinic. The position is located in Boston, MA (onsite at a medical campus) and runs for approximately three months, from mid-March through mid-June. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., totaling 40 hours per week. The candidate will be compensated $26/hour.

Job Responsibilities

• Coordinate clinic schedules by filling openings from cancellation lists or in-progress treatments
• Conduct 48-hour appointment confirmation and fee balance calls
• Answer incoming patient calls and return messages promptly
• Follow up with late or no-show patients, including sending missed appointment or return-for-treatment letters
• Process internal referrals from predoctoral and postdoctoral programs by contacting patients and scheduling appointments
• Process external referrals by contacting patients and scheduling based on waiting lists
• Address failed or invalid external referrals, including outreach to referring dentists and system updates
• Send referral-related emails to appropriate departments (e.g., predoctoral endodontics or pediatric dentistry)
• Scan and distribute correspondence for communication with external providers
• Monitor shared documents related to in-progress resident treatments
• Open and monitor sessions/notes and run system reports
• Generate appointment and clinic activity reports for the Clinic Manager
• Assist the Clinical Manager with sign-out processes and special projects as needed

Candidate Qualifications

• Prior experience in a medical, dental, or clinical administrative setting preferred
• Strong phone communication and customer service skills
• Ability to manage scheduling, referrals, and multiple priorities accurately
• Comfortable working with electronic health records and shared documentation systems
• Strong attention to detail and follow-through
• Ability to work independently while supporting a clinical team in a fast-paced environment

Qualified and interested candidates are encouraged to apply today for immediate consideration.