Concierge
About the Role
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We are seeking a friendly, professional, and customer-focused Concierge to serve as the face of our shopping center. This role is responsible for delivering exceptional guest experiences by providing information, assistance, and personalized service to all visitors.
Key Responsibilities
- Greet and assist guests in a warm, welcoming, and professional manner
- Provide directions, mall directories, and information on stores, events, and promotions
- Assist with guest services such as gift card sales, stroller/wheelchair rentals, and lost & found
- Handle guest inquiries, concerns, and complaints with a solution-oriented approach
- Support marketing initiatives, events, and promotions within the center
- Maintain a clean, organized, and well-stocked concierge desk
- Coordinate with security and management as needed to ensure a safe environment
- Track and report guest interactions and feedback
Qualifications
- 1+ year of customer service, hospitality, or retail experience preferred
- Strong communication and interpersonal skills
- Positive attitude with a passion for delivering outstanding service
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills and familiarity with point-of-sale systems
- Flexible availability, including evenings, weekends, and holidays
A1452080CHI_1774032564
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.