Client Renewal Specialist
About the Role
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Beacon Hill is hiring! We have partnered with a growing technology company in hiring a Client Renewal Specialist to start immediately. This is a contract role to help during the peak busy season and it’s 100% remote.
Responsibilities
- Serve as the primary point of contact for existing customers regarding contract renewals, account updates, and ongoing service needs
- Manage and process customer renewals accurately and on time, ensuring a seamless and positive customer experience
- Proactively reach out to customers ahead of renewal dates to confirm terms, address questions, and prevent lapses
- Update, maintain, and track customer records, renewal activities, and communications within Salesforce
- Respond to inbound customer inquiries via phone and email, resolving issues efficiently and professionally
- Collaborate with sales, account management, and billing teams to ensure accurate pricing, contracts, and documentation
- Identify opportunities to improve customer retention and flag upsell or cross-sell opportunities when appropriate
- Ensure compliance with company policies, pricing guidelines, and renewal procedures
- Meet or exceed individual and team performance metrics related to renewals, response times, and customer satisfaction
Requirements
- Previous customer service, account management, or renewals experience preferred
- Hands-on experience using Salesforce to manage customer data, activities, and workflows
- Strong communication skills with the ability to explain renewal terms clearly and confidently
- Detail-oriented with strong organizational and follow-up skills
- Ability to manage multiple renewals and customer requests simultaneously in a fast-paced environment
- Comfortable working cross-functionally with sales, billing, and internal support teams
- Proficient with Microsoft Office or Google Workspace
- High school diploma or equivalent required; associate’s or bachelor’s degree a plus
A1452167CHI_1774292417
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.