Customer Service Representative

To Apply for this Job Click Here

CUSTOMER SERVICE AGENT
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join as a Customer Service Agent for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Specialist II, the work you’ll do will be impactful to the mission of North Carolina Medicaid contact center. You will play a crucial role in providing world class customer service to our customer’s.

• This position focuses on inbound phone calls regarding claims, eligibility, prior approvals and updating PCP’s

• Lead/Manage/Support providing support to North Carolina Medicaid recipients and providers.

• Collaborate with North Carolina Medicaid recipients and providers to provide them with assistance to any inquires that they may have as it relates to benefits and claims via phone.

• Drive your contribution- you will contribute to the team with meeting our overall goal of providing world class customer service to our customers.

• Utilize good people skills, communication, and customer service skills will assist you daily while speaking with customers.

WHAT YOU’LL NEED TO SUCCEED
Bring your customer service expertise along with a drive for innovation. The Customer Service Specialist II must have:

• Education: High School Diploma/GED

• Experience: 1+ years of related experience

• Technical skills-Communication, basic computer skills, customer service, phone skills, data entry.

• Role requirements: this is a hybrid position, with 3 days a week in office

A1452445RDU_1774444890

To Apply for this Job Click Here