ADA Accomodations Supervisor

ADA Accommodations Supervisor

Industry: Telecommunications

Position Overview

We are seeking an experienced and passionate ADA Accommodations Supervisor to lead a high-volume accommodations function supporting employees across all 41 states. This role is ideal for a hands-on people leader who is deeply knowledgeable in ADA accommodations, the interactive process, and complex case management. The manager will oversee a seasoned, close-knit team and play a critical role in ensuring compliant, practical, and employee-centered accommodation decisions in a fast-paced environment.

Key Responsibilities

• Lead and supervise a team of 8 direct reports, including Accommodation Coordinators and Accommodation Specialists
• Oversee high-volume accommodations casework, with each team member managing a large caseload of active requests
• Provide guidance and oversight on the ADA interactive process, ensuring consistency, compliance, and sound decision-making
• Review and evaluate complex accommodation requests to determine feasibility, appropriateness, and compliance with ADA and related regulations
• Partner closely with healthcare providers, internal leaders, and supervisors regarding medical documentation and accommodation needs
• Manage and monitor open accommodation cases using case management systems, including tracking trends and workflow improvements
• Support escalation management, ambiguity, and highly sensitive or complex accommodation situations
• Ensure best practices related to pregnancy-related accommodations, PWFA, leave, and disability integration
• Drive continuous improvement within a fast-paced, high-volume environment
• Collaborate with HR and other internal stakeholders to align accommodation outcomes with legal guidelines and business needs

Required Experience & Qualifications

• 1+ year of people management or supervisory experience
• Strong background in ADA accommodations and the interactive process
• Experience handling high-volume, complex accommodations or disability casework
• Hands-on experience with:
  • ADA accommodations and accommodation case management
  • Pregnancy-related accommodations and PWFA
  • Leave of Absence (LOA) and disability programs
  • Third-party administrators (TPAs) for disability and accommodations
• Strong analytical and critical-thinking skills to assess when accommodations are reasonable and compliant
• Confidence discussing medical documentation, legal guidelines, and accommodation decisions
• Excellent written and verbal communication skills, particularly in a professional email-based environment
• Proven ability to manage escalations, ambiguity, and sensitive employee situations
• Sound judgment and decision-making skills in a regulated environment

Preferred Systems & Technical Skills

• Experience with case management and HR systems such as:
  • ServiceNow
  • AbsenceSoft (training provided)
  • CRM or case tracking systems
  • PeopleSoft, PeopleCentral, Oracle
• Proficiency with Microsoft Office, Outlook, Webex, and basic professional email etiquette

Work Environment

• Fast-paced, high-volume role with complex and varied casework
• Collaborative and experienced team with strong internal partnerships
• Opportunity to make a meaningful impact supporting employees with disabilities and accommodation needs across a national workforce