Customer Success Specialist
About the Role
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This Customer Success Specialist position offers $23/hr and is based in Boston with a hybrid schedule averaging 3 onsite days per week after an initial two-week onsite training period. The role is with a digital automotive technology company focused on supporting dealer customers through technical troubleshooting, customer service, and operational support. The assignment is expected to last 3+ months with potential for extension or conversion. Standard hours transition from 9:00 AM – 5:00 PM onsite for the first two weeks to a fixed 10:00 AM – 6:00 PM schedule thereafter.
Responsibilities:
- Provide customer support via phone, email, and chat
- Resolve customer, internal stakeholder, and vendor inquiries and issues
- Escalate complex problems when necessary
- Gather customer feedback and share insights with product and sales teams
- Collaborate cross-functionally to identify solutions and communicate updates
- Troubleshoot technical issues and deliver a positive customer experience
- Support revenue growth and customer retention through effective problem resolution
Qualifications:
- Bachelor’s degree or 1-3 years of relevant experience
- Professional customer support experience in a corporate environment
- Strong written and verbal communication skills
- Excellent problem-solving abilities
- Customer-focused mindset
- Ability to manage multiple priorities simultaneously
- Strong attention to detail
A1478268CP_1792165572
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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