Customer Service Representative – $21/hour
About the Role
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Customer Service Representative
The Customer Service Representative provides support for customer service operations, ensuring smooth billing, account management, and communication with customers. This role involves problem-solving, managing customer inquiries, coordinating with internal teams, and ensuring accuracy in billing and account records. The ideal candidate thrives in a fast-paced environment, values excellent customer service, and has strong organizational and communication skills.
Key Responsibilities
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Deliver excellent customer service, addressing inquiries, concerns, and account issues in accordance with company policies.
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Handle complex customer concerns and provide guidance as needed.
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Support billing operations for multiple customer groups, ensuring accuracy, timely processing, and proper documentation.
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Manage account updates, refunds, rate changes, and reconciliations.
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Assist with scheduling, work order management, and coordination of service activities.
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Maintain and use the customer information system, troubleshooting minor issues as needed.
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Collaborate with internal teams during special events or outages to ensure customer support needs are met.
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Generate and review daily, monthly, and ad hoc reports to support operational and financial accuracy.
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Recommend updates to customer service policies and procedures to improve efficiency and service quality.
Qualifications
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High school diploma or equivalent required; vocational or technical training preferred.
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Minimum 2 years of experience with electric utility systems, customer service, or related operations.
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Experience in billing, account management, or financial reconciliation preferred.
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Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
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Excellent communication, organizational, and teamwork skills.
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Comfortable with standard office equipment, including computers, keyboards, and software systems.
A1679414CLT_1771525940
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.