Director of Customer Success
About the Role
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Director of Customer Success to $200K – Lead, Scale, and Transform Customer Success!
Our client, a fast-growing technology company, is seeking a Director of customer Success to design and lead a scalable post-sale operating model. In this newly created role, you will drive retention, expansion, and long-term revenue growth while overseeing a team and developing systems that elevate customer experience. The ideal candidate brings 5+ years in customer success or post-sale leadership and thrives in a fast-paced startup environment!
Position Details:
- Location: Somerville, MA
- Work Model: In Office
- Degree: Preferred
- Responsibilities include leading retention and expansion strategies that maintain high net and gross revenue retention; designing a scalable customer success operating model including segmentation, playbooks, and automation; overseeing onboarding frameworks that accelerate time‑to‑value; building health scoring, risk indicators, and renewal forecasting; managing enterprise engagement through executive business reviews and ROI‑driven success planning; and traveling regularly to client sites to strengthen relationships and drive long‑term outcomes.
- The ideal candidate possesses 5+ years of customer success, account management, or post‑sale revenue experience; a proven record of achieving strong NRR; experience building or re‑architecting CS functions at high‑growth startups; comfort implementing automation, AI‑driven systems, and structured processes; strong executive presence and ability to work with public sector leaders; and capability to lead a small team while staying hands‑
Join a rapidly scaling organization offering comprehensive health benefits, 401(k) with immediate vesting, and generous PTO!
AP1452342BOS_1774443732
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.