Collections Specialist

Collections Specialist- Bethesda, MD

Overview

Beacon Hill Financial has partnered with an organizaiton in its search for a Collections Specialist to join its Accounts Receivable team. This role supports day-to-day collections operations and plays a key role in reducing delinquency, resolving customer discrepancies, and ensuring accurate account activity in a high-volume environment. The Collections Specialist works closely with internal teams and external customers and supports timely payment and effective issue resolution.

Key Responsibilities

• Interact professionally with external customers on all collection issues, including making professional collection calls and sending correspondence in a fast-paced, goal-oriented collections department.
• Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.
• Provide customer service regarding collection issues such as processing customer refunds, reviewing account adjustments, and resolving client discrepancies and short payments.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Responsible for monitoring and maintaining assigned accounts, including customer calls, account adjustments, customer reconciliations, and small balance write-offs.
• Provide excellent and considerate customer service to internal operations teams and external customers.
• Accountable for reducing delinquency for assigned accounts.
• Create and maintain positive relationships with external customers to achieve timely payments and quick issue resolution.
• Enlist the efforts of sales or operations when necessary to accelerate the collection process.
• Prioritize and complete multiple collection efforts in a timely manner to maintain effective and cooperative working relationships with clients and operations departments.
• Generate, analyze, and present relevant and actionable information to management to accelerate the collection process.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable department.

Qualifications

• Bachelor’s degree in Accounting, Business, Finance, or a related field preferred; open to recent graduates with advanced Excel skills.
• 1-2 years of related experience in accounting, accounts receivable, or collections.
• Experience working in a high-volume transactional environment.
• Strong proficiency in Microsoft Excel, including formulas, pivot tables, and VLOOKUPs.
• Comfortable communicating with customers by phone and email, including making collection calls when necessary.
• Strong analytical skills with the ability to research issues and make corrections as necessary.
• Strong accuracy and attention to detail.
• Detail-oriented with strong organizational and communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and as part of a team.
• Experience with INFOR ISM is a plus but not required.