Mobile Device Support Technician
About the Role
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Location: Philadelphia, PA (Some travel to nearby locations as needed)
- Provide technical support for iOS and Android mobile devices, including smartphones and tablets
- Enroll, configure, deploy, and maintain mobile devices using an MDM platform
- Troubleshoot device, application, connectivity, and access issues both in person and remotely
- Support enterprise-wide mobile device rollouts, upgrades, and refresh initiatives
- Manage device provisioning, replacements, repairs, and decommissions
- Ensure mobile devices comply with security, compliance, and usage policies
- Assist users with mobile applications, MFA enrollment, email setup, and secure access
Required
- 1+ years of experience supporting mobile devices
- Hands-on experience with Mobile Device Management tools such as Intune, AirWatch, MobileIron, JAMF, or similar platforms
- Strong working knowledge of iOS and Android operating systems
- Experience providing in-person support
- Strong communication skills with the ability to support non-technical users
- Professional, patient, and customer-focused approach
T1447737-PHI_1771420122
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.