Desktop Support Technician
About the Role
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Location: This position will require local travel within about an hour from Runnemede, NJ.
Duration: Ongoing contract
Travel: Local travel – will need to use your own vehicle – travel mileage will be reimbursed.
The Desktop Support Technician provides hands-on technical support to end users, with a primary focus on desktop and laptop deployment, imaging, device management, and day-to-day troubleshooting. This role supports both new hire onboarding and ongoing hardware and software needs across the organization.
Responsibilities
* Deploy, configure, and refresh desktop and laptop systems for new hires and existing employees
* Perform device imaging using standard build processes and tools
* Manage and support devices through Mobile Device Management (MDM) platforms
* Install, configure, and troubleshoot Windows and macOS operating systems
* Provide Tier 1-2 desktop support for hardware, software, and peripheral issues
* Troubleshoot issues related to printers, monitors, docking stations, and other endpoint devices
* Support user account setup, access issues, and basic application troubleshooting
* Document deployments, incidents, and resolutions in a ticketing system
* Maintain hardware inventory and assist with asset tracking and lifecycle management
* Follow IT security and compliance standards during device setup and support
* Collaborate with IT team members on projects, upgrades, and process improvements
Required
* 2+ years of experience in desktop or end-user support
* Hands-on experience with desktop deployment and imaging
* Experience supporting MDM solutions (such as Intune, Jamf, or similar)
* Strong working knowledge of Windows 10/11 and macOS
* Experience supporting laptops, desktops, and endpoint peripherals
* Strong troubleshooting and customer service skills
T1448246-PHI_1772121508
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.