IT Managed Services Manager
About the Role
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Location: Remote EST
Position Description:
-Serve as the Managed Services SOW Governance Manager Technology Production Support
-Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks.
-Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes.
-Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments.
-Serve as a liaison between Technology and vendor Managed Services resources.
-Respond to internal inquiries and help resolve service related issues.
-Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility.
-Identify opportunities to streamline contract management governance and operational workflows.
-Collaborate with vendors to enhance scope estimation processes.
-Thrive in a fast-paced, structured environment at the intersection of IT, operations, and vendor management
-Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment.
Required Skills:
-5+ years of production support experience or related support role in technology.
-Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization.
-3+ years of experience in contract administration or related role, including understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood.
-Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous.
-3+ years of data analysis and reporting.
-2+ years experience validating compliance with contract terms and operational processes.
-2+ years experience with process auditing, documentation, and coordination.
T1449130-PHI_1773841726
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.