IT Support Specialist (Service Desk)
About the Role
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Location: Hybrid North Wales, PA
Duration: 3+ month contract
IT Support Specialist (Service Desk)
The IT Support Specialist provides front‑line technical support to end users, resolving hardware, software, and access issues through a ticketing system. This role supports daily business operations by troubleshooting incidents, managing user accounts in Active Directory, and ensuring timely resolution of IT requests in a fast‑paced environment.
Required Skills
2+ years of experience in IT support, service desk, or help desk roles
Hands‑on experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar)
Working knowledge of Active Directory user and group administration
Strong troubleshooting skills across hardware, software, and operating systems
Experience supporting Microsoft Windows and Microsoft 365 environments
Proficiency with Microsoft Office applications
Ability to manage multiple tickets and priorities simultaneously
Strong communication and documentation skills
Customer‑focused mindset with a problem‑solving approach
T1452398-PHI_1774452529
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.