Customer ServiceRepresentative
About the Role
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Primary Responsibilities:
- Respond to a minimum of 40 inbound calls per day from internal sales reps and end users.
* Enter, update, and manage customer orders in EDI.
* Provide order status updates, quotes, inventory checks, pricing, returns, and replacement information.
* Process credit card payments and provide basic invoice balance details.
* Track shipments and provide proof of delivery when requested.
* Process credit/debit memo requests, invoice rebills, and documentation requests within established guidelines.
* Answer basic product questions and resolve transactional discrepancies or customer complaints.
* Maintain organized and accurate records in accordance with internal procedures.
* Support additional customer service tasks as assigned by leadership.
Job Requirements:
- High School Diploma or GED required.
* Minimum 1 year of customer service experience; inbound call center experience preferred (retail/restaurant accepted).
* Strong verbal and written communication skills with a friendly, customer-centric disposition.
* Proficiency in Microsoft Office, including Outlook, Word, and Excel.
* Basic computer navigation skills and ability to manage multiple internal/external systems.
* SAP experience and/or MRO product knowledge a plus.
1439942_1791911708
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.