HR Shared Services Coordinator

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Our client, a utility company headquarted in Houston, TX is looking for a contract HR Shared Services Coordinator to join their team on a 6 month contract with the chance to extend. Your responsibilities will include scheduling interviews, initiating background checks, drug tests, and other required screenings. This role expands to include broader HR operational support, ensuring consistency, accuracy, and efficiency in HR processes and employee experience. You will collaborate closely with multiple HR functions- including Talent Acquisitions, HR operations, Total Rewards, and Benefits – to provide a seamless and customer- focused HR service to employees and leaders. Compensation is between 25-28.85hr. This role is fully onsite Monday through Friday from 8:00 am – 5:00 pm.

Essential Functions:

• Facilitate background checks, drug tests, and other required screenings, ensuring potential employees meet job qualifications and company standards to support responsible company hiring practices.
• Serve as a first point of contact for HR-related inquiries from employees, managers, and business partners, providing accurate information or routing requests appropriately.
• Escalate complex issues to appropriate HR team members while ensuring follow-through and resolution.
• Adherence to all DOT (Department of Transportation) hiring regulations and standards.
• Maintain working knowledge of federal, state, and local employment laws as well as current human resources best practices
• Support HR processes across employee lifecycles, including onboarding, offboarding, job changes, and employee data management in HR systems.
• Maintain and update employee records with a high degree of accuracy and confidentiality.
• Collaborate with HR business partners and specialists to ensure the completion of HR transactions and service requests.
• Ensure all HR documentation is complete, accurate, and stored in accordance with company policies and legal requirements.
• Contribute to the development of standard operating procedures (SOP’s) and training materials.
• Identify opportunities to streamline HR processes and improve service delivery.
• Maintain strong communication and customer service skills while interacting with employees at all levels of the organization.
• Ability to handle sensitive information with discretion and confidentiality

Basic Qualifications:

• Associate’s or Bachelor’s degree from an accredited college or university in Human Resources, Business Administration, or related field.
• Requires a minimum of 2 years experience in HR administration or shared services environment.
• Familiarity with HRIS systems (e.g. SAP Success Factors).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to handle sensitive information with discretion and confidentiality.

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