Helpdesk Analyst
About the Role
To Apply for this Job Click Here
Required Skills:
1+ year experience working in a technical support or call center related role
Experience troubleshooting Windows 10/11 and iOS devices
Must have strong examples of providing excellent customer service
Strong level of patience and ability to break down technical information into a non-technical way
Ability to analyze and solve problems over the phone and in person
Willingness to learn about new technologies
Strong verbal and written communication skills
Desired Skills:
Experience documenting technical issues within a ticketing system (ServiceNow preferred)
A+ or Net+ certification
Description of Role/Responsibilities:
We are seeking a Helpdesk Analyst to join our client’s technical support team headquartered in Columbus, OH. This is a great opportunity for someone who is looking to gain professional experience working in fast-paced environment who has worked in either a customer service center or on another technical Helpdesk prior. This role is primarily a weekend only role and will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities. If you want to work for a company that has an awesome culture and have exposure to many new technologies and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you!
1460401 – SJG_1780952711
To Apply for this Job Click Here
Excited about this job?
Don’t wait — Step into a role that matches your potential!
Explore Similar Roles
See more jobs like this in your inbox weekly.
Share this Role
Other jobs you might like...
What job seekers like you say about working with Beacon Hill…
Substance. Scale. Synchrony.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.