Contract Customer Service Representative

Customer Service Representative (Contract) – New Hope, MN (Fulltime Onsite)

Beacon Hill’s client is seeking a Customer Service Representative to join their team on a 4-month contract with potential for extension. This position is fully onsite in New Hope, MN and offers an opportunity to work within a collaborative order management environment supporting both internal teams and customer needs.

Key Responsibilities

• Handle inbound phone calls while delivering professional and friendly customer support
• Enter and process customer orders across multiple systems and platforms with a high level of accuracy
• Utilize tools such as JDE for commercial order processing, Webdocs for purchase order access, and additional systems for sample order requests
• Support EDI-related processes and provide backup coverage once trained
• Review daily operational reports and make necessary updates or adjustments to customer orders
• Partner closely with the Order Management team to ensure timely and accurate order fulfillment
• Investigate order discrepancies, determine root causes, and apply appropriate corrections or coding updates
• Communicate proactively with internal teams via email and Microsoft Teams to resolve order-related questions or issues
• Handle time-sensitive requests including urgent orders and cancellations

Qualifications

• Previous customer service experience, ideally in a high-volume or order processing environment
• Strong technical aptitude with the ability to navigate multiple systems and screens simultaneously
• Excellent communication skills, including a polished and professional phone presence
• Comfortable working cross-functionally and collaborating with internal teams
• Detail-oriented with the ability to troubleshoot and resolve order issues effectively
• Engaging and personable, with a team-oriented mindset