MLR Operations Print & Fulfillment Manager

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Title: MLR Operations Print & Fulfillment Manager

Location: Cambridge, MA

Onsite Requirements: Remote with quarterly visit to Cambridge office

Duration: 6+ months with potential to extend

Contract Manager, MLR Operations – Print & Fulfillment

Responsibilities:

• Manage end-to-end print production and fulfillment for approved commercial and medical materials
• Oversee print management system/portal and drive enhancements to streamline ordering and delivery
• Act as primary point of contact for print requests, providing guidance and maintaining status reporting
• Partner cross-functionally with legal, medical, regulatory, and marketing teams to support material review processes
• Lead vendor relationships, including sourcing bids, negotiating pricing, and ensuring cost-effective, sustainable solutions
• Serve as subject matter expert for print operations, developing documentation and best practices
• Train internal teams on print processes and ensure consistent execution across stakeholders
• Manage proofing, printing, and fulfillment workflows, including high-volume conference materials and product updates
• Handle field inquiries related to approved print materials and fulfillment status
• Generate reporting and insights on operational performance and process improvements
• Support broader material review operations as needed

Qualifications

• Bachelor’s degree required
• 5+ years of experience in print operations, fulfillment, or material review within regulated industries preferred
• Experience with content management systems (e.g., document/asset platforms)
• Strong project and process management skills
• Excellent communication and collaboration abilities
• Detail-oriented with strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment

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