Technical Services Analyst
About the Role
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We are seeking a Technical Services Analyst to support and improve the technology that powers a multi-location fitness franchise organization. This role serves as the first level of support for core systems across booking, scheduling, POS, CRM, and reporting.
The Technical Services Analyst will partner cross-functionally to enhance system performance and ensure a seamless experience for franchise partners and members.
This role is ideal for someone who enjoys solving complex problems, thinking in systems, and making a meaningful impact through technology.
Core Competencies
- Experience troubleshooting and performing root cause analysis across systems, workflows, and user behavior
- Proactive, forward-thinking mindset with the ability to identify risks and opportunities before they surface
- Process improvement orientation with experience optimizing workflows and reducing friction at scale
- High ownership and initiative; identifies and acts on opportunities without waiting for direction
- Clear, effective communicator able to translate technical issues into actionable guidance for non-technical stakeholders
- Ability to collaborate cross-functionally and influence alignment across teams
- Comfortable operating in fast-paced, ambiguous environments while maintaining organization and clarity
Qualifications
- 2-3 years of experience in Technical Support, Technical Operations, or Systems Support
- Hands-on experience with support workflows, including ticketing, escalations, and cross-functional resolution
- Working knowledge of ITIL practices (incident, problem, and change management)
- Experience supporting core business systems such as POS, CRM, scheduling/booking platforms, and reporting tools
- Background in customer service or customer support
- Experience with support tools such as Zendesk, Jira Service Management, or similar platforms
- Experience in fitness, wellness, lifestyle, or franchise-based business models, particularly within multi-location environments, is a plus
- Mindbody software experience is a plus
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.