Living Benefits Claims Processor (Contract)

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Living Benefits Claims Processor (Contract) – Remote with Monthly In-Office Collaboration

Beacon Hill Financial is seeking a detail-oriented, customer-focused Claims Processor to support an ongoing contract opportunity. This role is primarily remote, with one in-office collaboration day per month. The ideal candidate will have experience processing claims and a strong understanding of living benefits.

Key Responsibilities:

• Review and process claims accurately, efficiently, and within established service-level expectations.
• Investigate claims using available resources and information to determine appropriate outcomes.
• Monitor claim activity and provide timely status updates to stakeholders.
• Evaluate claim findings and authorize payments or document claim denials with clear explanations.
• Ensure claim files are complete, accurate, and contain all required documentation.
• Manage a high-volume workload while maintaining quality and turnaround standards.
• Respond to inquiries regarding claim status, policy provisions, and benefit eligibility.
• Maintain thorough documentation and adhere to established processes and guidelines.

Qualifications:

• Experience in claims processing, preferably involving living benefits.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Effective written and verbal communication skills.
• Ability to make sound decisions and manage multiple priorities.
• Positive, professional, and compassionate approach to customer service.
• Comfortable learning new systems and adapting in a fast-paced environment.

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