To Apply for this Job Click Here

Business Operations Representative

Location: St. Paul, MN (Hybrid after Training)
Pay: $20-$22/hour
Position Type: Contract through End of Year with Potential for Extension

We are seeking detail-oriented and tech-savvy Business Operations Representatives to join a fast-paced document processing and operations team. In this role, you will support critical business operations by processing, validating, and routing incoming documents while ensuring accuracy, compliance, and service level standards are consistently met. This position is ideal for individuals who enjoy detailed work, problem-solving, technology-driven processes, and collaborating across multiple business areas.

Schedule & Work Environment

• Contract position through the end of the year
• Potential for extension based on performance and business needs
• Onsite 5 days per week during the initial 2-4 week training period
• Transition to 4 days onsite per week after successful completion of training
• Work is performed within a mailroom and document processing environmen

Key Responsibilities

• Process incoming documents using document capture, imaging, and scanning systems
• Prepare physical documents for scanning and electronic storage
• Review, validate, and index electronic documents to ensure accuracy and completeness
• Route documents to appropriate business units and workflows
• Monitor electronic work queues and meet established service level agreements
• Perform quality reviews and identify discrepancies or processing errors
• Research and resolve document-related issues independently
• Coordinate and fulfill ServiceNow requests accurately and promptly
• Maintain strict confidentiality of customer and business information
• Adhere to all compliance, regulatory, and document retention requirements
• Support cross-functional teams and assist with operational projects as needed
• Identify opportunities to improve processes, efficiency, and automation
• Maintain scanning equipment and perform routine maintenance tasks
• Collaborate with internal stakeholders to ensure operational and customer service standards are met

Qualifications

• Strong attention to detail and commitment to data accuracy
• Excellent problem-solving, organizational, and analytical skills
• Ability to work effectively in a collaborative team environment
• Proficiency with Microsoft Office applications
• Ability to learn new systems and technologies quickly
• Strong communication skills and ability to follow through on tasks independently
• Experience in data entry, document processing, records management, administrative support, or business operations preferred
• Ability to manage multiple priorities while maintaining quality and productivity standards

Preferred Qualifications

• Experience with document imaging, scanning, or records management systems
• Familiarity with ServiceNow or similar workflow management tools
• Experience working within service level agreements (SLAs)
• Continuous improvement, operational excellence, or process improvement experience is a plus

This is an excellent opportunity to join a collaborative team where you can leverage your attention to detail, technical aptitude, and operational expertise while supporting critical business processes in a dynamic and growing environment.

1467453_1784672867

To Apply for this Job Click Here