Customer Service Representative

This customer-facing support role is responsible for providing timely and professional assistance to clients through both phone and email communication. The ideal candidate will serve as a key point of contact for customer inquiries, helping resolve issues, answer questions, and ensure a positive customer experience.

Key Responsibilities

• Receive, evaluate, and direct incoming phone calls in accordance with established guidelines and procedures.
• Assist customers by providing detailed and accurate information regarding products and services.
• Respond promptly and professionally to customer questions and concerns via phone and email.
• Enter and maintain customer information and records with a high degree of accuracy.
• Recommend process improvements that enhance efficiency and overall customer satisfaction.
• Provide administrative and operational support as needed.
• Perform additional customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one year of experience in customer service, front desk support, or a call center environment preferred.
• Previous experience in a healthcare, medical office, or patient-facing setting strongly preferred.
• Comfortable using Microsoft Office applications, email platforms, and data entry systems.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and time management abilities.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Dependable with a strong sense of accountability and professionalism.
• Must be located in the Minneapolis area.

Ideal Candidate

• Passionate about delivering exceptional customer service and building positive relationships.
• Excellent listener with the ability to communicate clearly, confidently, and professionally.
• Patient, empathetic, and committed to helping others.
• Flexible and open to coaching, feedback, and continuous improvement.
• Team-oriented individual who enjoys supporting colleagues and contributing to shared success.
• Curious, humble, and motivated by making a meaningful impact.
• Comfortable interacting with healthcare professionals, business leaders, and other professional contacts.