Customer Technical Specialist III
About the Role
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*Active Secret (or higher) Clearance is required*
Job Description
Serve as the Tier 2 point of contact for escalated support requests, handling customer interactions via phone, chat, email, and ticketing systems. Create, modify, route, and escalate incidents while translating user issues into actionable information for troubleshooting. Monitor shared mailboxes, maintain shift logs, and ensure accurate communication across shifts. Provide follow-up, reporting as needed, and maintain professional customer interactions while adhering to documented procedures.
Requirements
- High school diploma with 2+ years of technical help desk experience or associate’s/bachelor’s degree with 1+ year of technical help desk experience
- Active Secret clearance
- Strong verbal communication, active listening, and customer service skills
1475787_1790860170
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.