Customer Service Manager

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A growing, family-owned packaging company in Franklin Park is seeking a Customer Service Manager to lead and support a small but high-impact customer service team. This is a hands-on role ideal for someone who enjoys being close to the work, coaching a team, and serving as a key point of contact for customers in a fast-paced manufacturing environment.

What You’ll Do

• Lead, coach, and support a small team of Customer Service Representatives
• Serve as a hands-on manager-jumping in to assist with calls, emails, and problem-solving on busy days
• Act as an escalation point for customer questions related to:
• Shipping and logistics
• Scheduling and production timing
• Purchase orders and materials
• Pickup coordination
• Communicate with brokers and customers when issues arise and help resolve them quickly
• Ensure accurate, timely customer communication by leveraging internal systems and work orders
• Help bring consistency, structure, and best practices to a growing customer service operation

What We’re Looking For

• 3+ years of experience in customer service, operations support, or account coordination
• 1+ year in customer service management
• Experience in manufacturing, contract packaging, food production, or consumer products is a plus (not required)
• A practical, solutions-oriented mindset and strong “common sense” approach
• Comfortable managing and coaching others while also staying hands-on
• Strong communication skills and attention to detail
• Ability to work on-site in a production-based environment
• Experience using ERP or manufacturing systems (experience with Nulogy is a plus)

A1456574CHI-PERM_1777046546

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