Temporary Support Operations Associate
About the Role
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Our client, a consulting and professional services technology marketplace, is seeking a Temporary Support Operations Associate to join their team on a full-time, onsite basis in Boston. This is a 3-5 month contract position covering a maternity leave, with standard hours of 9:00 AM-5:00 PM and a pay rate of $25/hour. The company operates in a fast-paced, startup-style environment focused on connecting experienced consultants with organizations seeking flexible, high-impact expertise. Qualified and interested candidates are encouraged to apply today for immediate consideration.
Job Responsibilities:
- Resolve client and expert inquiries accurately and efficiently via email and phone
- Triage incoming support requests and flag trends or issues to internal teams
- Support user onboarding at key lifecycle stages with thoughtful, personalized communication
- Build strong product knowledge to proactively anticipate user needs
- Identify, reproduce, and document technical bugs for Product and Engineering teams
- Review and assess new expert profiles for marketplace readiness
- Coach experts on how to effectively position their experience on the platform
- Collaborate internally to support matching experts with marketplace opportunities
Candidate Qualifications:
- 0-2 years of experience in customer support, operations, or a related internship
- Strong customer service mindset with excellent written and verbal communication skills
- Comfortable working in a fast-paced, evolving startup environment
- Detail-oriented with strong problem-solving and technical aptitude
- Able to manage multiple priorities and shift between tasks throughout the day
- Collaborative and relationship-focused across cross-functional teams
- Motivated, proactive, and adaptable with a strong work ethic
A1457348HP_1777643089
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
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