Campaign Customer Service Rep – $20-$21/hr – DC

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Our client, a mission driven nonprofit, is seeking a Campaign Customer Service Representative to join their team on a long term temporary basis in Washington, D.C.

About The Job:

• Support the daily operations of a national voter assistance hotline, assisting volunteers with technical, administrative, and resource-related needs
• Respond to volunteer inquiries, troubleshoot technology issues, and provide support across hotline systems and platforms
• Manage hotline communications, including emails, forms, volunteer updates, and resource materials
• Maintain training guides, voting information resources, and internal documentation
• Track volunteer participation and assist with data collection, reporting, and post-election activities
• Collaborate with hotline leadership and state-based contact centers to support election operations and voter assistance efforts

About You:

• Bachelor’s degree preferred; relevant organizing, advocacy, or community engagement experience may substitute
• Strong interest in civic engagement, voting rights, nonprofit work, or public policy
• Experience with volunteer coordination, phone banking, campaign work, organizing, or voter outreach preferred
• Strong technical aptitude with the ability to quickly learn new software and troubleshoot user issues
• Flexible and available to work extended, evening, and weekend hours during election periods

About The Position:

• Start Date: August 17th
• $20-$21/hr
• Temporary assignment through January 2027
• Hybrid: 2 days onsite per week
• Standard schedule: Monday-Friday, 9:00 AM-5:00 PM
• Must be available to work varying shifts between 6:00 AM-11:00 PM, including evenings and weekends during peak election periods
• Metro Accessible!

A1465851DC-Temp_1783615240

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