Front Office Manager

Key Responsibilities

Front Office & Reception Management

• Serve as the first point of contact for clients, guests, and visitors, providing a welcoming and professional experience.
• Answer, screen, and direct incoming phone calls in a courteous and efficient manner.
• Manage the reception area, ensuring it remains organized, professional, and client-ready at all times.
• Handle incoming and outgoing mail, packages, and deliveries.

Client & Visitor Experience

• Greet clients and guests, notify appropriate staff of arrivals, and coordinate visitor accommodations.
• Build positive relationships with clients and visitors while maintaining a high standard of customer service.
• Assist with scheduling conference rooms and coordinating onsite meetings.

Vendor & Office Management

• Serve as the primary liaison for office vendors, service providers, and building management.
• Coordinate vendor visits, maintenance requests, and office-related services.
• Manage office supply inventory and place orders as needed to support daily operations.
• Monitor office functionality and proactively identify opportunities for improvement.

Event Planning & Coordination

• Assist with planning and coordinating company meetings, employee events, client functions, and special projects.
• Support event logistics, including vendor coordination, catering arrangements, invitations, and setup.
• Ensure all event details are executed seamlessly and professionally.

Administrative Support

• Provide administrative assistance to leadership and team members as needed.
• Maintain filing systems, office records, and other administrative documentation.
• Assist with special projects and operational initiatives as assigned.
• Support cross-functional teams to ensure smooth office operations and a positive workplace environment.

Qualifications

• 3+ years of experience in office management, front desk, reception, hospitality, or administrative support.
• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Highly organized with excellent attention to detail and follow-through.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Professional demeanor with a positive, service-oriented attitude.
• Experience coordinating events, managing vendors, or supporting office operations is highly preferred.