Support Center Representative
About the Role
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We’re partnering with a healthcare organization seeking a dedicated Support Representative to help members confidently navigate their healthcare journey. This role is ideal for someone who is passionate about helping others, enjoys solving problems, and thrives in a customer-focused environment.
As a Support Representative, you’ll serve as a trusted resource for members, assisting with benefits, claims, provider selection, and healthcare-related questions. You’ll play a key role in delivering an exceptional member experience by providing clear guidance, identifying cost-saving opportunities, coordinating care needs, and collaborating with internal teams to improve access to services.
Key Responsibilities:
- Assist members with healthcare benefits, claims, coverage, and provider-related inquiries
- Provide guidance and support through complex healthcare situations
- Identify opportunities to reduce healthcare costs and improve access to care
- Advocate for members and help coordinate services to meet their needs
- Partner with internal departments to resolve issues and improve the member experience
- Deliver outstanding customer service with empathy, professionalism, and attention to detail
What We’re Looking For:
- Strong communication and problem-solving skills
- Passion for helping others and delivering exceptional service
- Ability to navigate complex situations with professionalism and empathy
- Customer service, healthcare, insurance, or call center experience is a plus
Training & Schedule:
- 7-week paid classroom-style training program
- Training hours: Monday-Friday, 9:00 AM-6:00 PM
- Upon successful completion of training, regular schedule will be Monday-Friday, 10:00 AM-7:00 PM
A1469873CHI_1786382380
To Apply for this Job Click Here
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.