Operations Associate

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Operations Coordinator (Temporary)

Location: Jamaica Plain, MA (Hybrid: Tuesday & Thursday onsite; Monday, Wednesday & Friday remote)
Schedule: 30-40 hours/week, Monday-Friday (must be available all five days; schedule determined weekly)
Duration: September through Mid-March
Compensation: $25/hour

Overview

A growing education technology nonprofit is seeking an Operations Coordinator to support its School Partnerships team. This role plays a critical part in building strong relationships with K-12 schools and districts by ensuring smooth operations throughout the sales, onboarding, and partnership lifecycle.

The ideal candidate is highly organized, detail-oriented, customer-focused, and excited to support educators while contributing to a mission-driven organization focused on improving educational outcomes.

Position Summary

The Operations Coordinator will serve as a key administrative and operational partner to the School Partnerships team. Responsibilities include managing inbound inquiries, coordinating demos and events, maintaining Salesforce data, supporting purchasing workflows, and ensuring a seamless experience for prospective and existing school partners.

Key Responsibilities

Partner & Customer Support

• Serve as the first point of contact for inbound school and district inquiries
• Provide timely, professional responses and route inquiries to the appropriate team members
• Support customers with basic questions regarding subscriptions, curriculum access, and platform functionality
• Escalate technical or specialized inquiries when appropriate

Sales & Partnership Operations

• Coordinate demo scheduling, meeting logistics, and follow-up communications
• Assist with proposals, quotes, purchasing documentation, and sales-related communications
• Research schools and districts to support outreach initiatives and meeting preparation
• Prepare and customize presentations and partner-facing materials
• Maintain organized records of sales and outreach assets

Data Management & Reporting

• Enter and maintain accurate information within Salesforce
• Manage dashboards, reports, trackers, and operational documentation
• Ensure data integrity across partnership records and reporting systems
• Assist with documenting and improving internal processes and workflows

Implementation & Events

• Coordinate logistics for webinars, trainings, partner meetings, and other events
• Track registrations, attendance, communications, and materials
• Assist with onboarding activities for new school partners
• Support preparation and coordination for in-person events

Administrative & Financial Support

• Process purchase orders, invoices, agreements, and subscription documentation
• Maintain accurate records of partnership transactions and contracts
• Coordinate with internal teams to ensure timely processing of required documentation

Qualifications

• Bachelor’s degree or equivalent professional experience
• 1-3 years of experience in operations, customer support, administrative coordination, sales support, or similar roles
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and deadlines simultaneously
• Proficiency with Google Workspace
• Ability to learn new software and systems quickly
• Self-starter who can work independently and proactively solve problems

Preferred Qualifications

• Experience working within K-12 education, nonprofit organizations, or EdTech
• Exposure to Salesforce or similar CRM platforms
• Experience supporting sales teams, customer success teams, or partnership programs
• Interest in process improvement and operational efficiency

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