Patient Call Center Rep – $21/hr – DC

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Our client, a mission driven nonprofit organization is seeking a Patient Call Center Representative to join their team on a temporary basis in Washington, D.C.

About The Job:

• Respond to inbound calls, emails, chats, texts, and voicemails from older adults, caregivers, people with disabilities, and professionals seeking community-based resources and support services
• Assess caller needs and provide accurate referrals to approved agencies, programs, and aging or disability-related resources nationwide
• Transfer inquiries to appropriate organizations and service providers while following established protocols and performance standards
• Maintain detailed documentation, reporting, and case records to support program requirements
• Operate effectively in a fast-paced, high-volume contact center environment while delivering exceptional customer service
• Support mission-driven efforts to connect individuals with services that promote independence and quality of life

About You:

• Minimum two years of college required; degree preferred
• Human services, call center, or customer service experience required
• Strong written and verbal communication skills with excellent interpersonal skills
• Ability to manage high-volume inquiries and work independently or as part of a team
• Knowledge of aging, disability, or information and referral services preferred
• Bilingual English/Spanish preferred but not required
• Reliable home internet and a dedicated workspace for remote work

About The Position:

• Start Date: ASAP!
• $21/hr
• Temporary contract (4-6+ months expected)
• Hybrid schedule: 2 days onsite
• Schedule: Monday-Friday, 8:00 AM-4:30 PM
• Metro accessible!

A1473666DC-Temp_1789055993

To Apply for this Job Click Here