Customer Service Coordinator

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This temporary Customer Service Coordinator position offers $19.44-$20.90/hour, working 40 hours per week, 8:00 AM-5:00 PM, onsite in Haverhill, MA. The assignment is expected to last 7+ months and expected to start as soon as possible. This opportunity is with a food manufacturing company and focuses heavily on customer service, order/data entry, and coordinating order fulfillment across departments.

Key Responsibilities:

• Enter and process customer purchase orders, including quantities, item numbers, ship dates, and delivery details
• Review orders for accuracy and resolve or escalate discrepancies
• Process order changes and revisions within required deadlines
• Respond to customer inquiries and provide order and shipment updates
• Maintain customer records, spreadsheets, order documentation, and departmental files
• Assist with customer portals, shipping documentation, reporting, and data entry
• Track open items, follow-ups, and deadlines
• Coordinate with Planning, Production, Shipping, Logistics, and Sales regarding orders and inventory
• Support changing department priorities in a fast-paced manufacturing environment

Candidate Qualifications:

• High school diploma or equivalent required
• Previous customer service, order entry, data entry, or administrative support experience preferred
• Strong attention to detail, organization, and communication skills
• Ability to multitask and manage changing priorities and deadlines
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Ability to learn new systems and processes quickly
• Practical problem-solving skills and ability to work independently after training
• ERP/order management system or retailer portal experience preferred
• Familiarity with shipping, logistics, or order fulfillment documentation is a plus
• Food manufacturing or distribution experience is helpful but not required

A1480189CP_1793376380

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