Position Overview

Employment Type: Contract-to-Hire
Salary: $95,000-$100,000 upon conversion
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Dress Code: Business Casual

The Fleet Support Manager plays a key role in supporting fleet operations across a large, decentralized organization with 140+ locations and more than 6,000 assets. This position manages a team of three Fleet Coordinators, including one based in New York and two in Bogotá.

The role is responsible for ensuring fleet systems, administrative processes, vendor relationships, reporting, and compliance functions operate accurately and consistently across the organization. This individual will work closely with field operations and Regional Fleet Managers while serving as a central resource for fleet-related questions and support.

The ideal candidate is highly organized, detail-oriented, comfortable working with data, and able to manage multiple priorities. Strong customer service and communication skills are important, as this position works extensively with field teams and internal partners.

Key Responsibilities

Fleet Systems & Data Management

• Maintain accurate fleet information across Fleetio, telematics platforms, and other fleet management systems.
• Monitor data integrity and resolve discrepancies in partnership with regional teams.
• Track and report key fleet KPIs, including utilization, downtime, maintenance compliance, and fuel spend.
• Develop and maintain reports and dashboards for leadership.
• Manage fleet-related systems and programs, including telematics, WEX fuel cards, tolls, asset records, and related documentation.

Fleet Administration & Operational Support

• Oversee vehicle titling, registration renewals, plating, insurance documentation, and fuel card administration.
• Manage toll violations and fleet asset documentation.
• Create and manage purchase orders related to vehicle registrations, repairs, and other fleet needs.
• Maintain accurate fleet inventories and support capital planning activities.
• Coordinate asset transfers, vehicle dispositions, and telematics installations.
• Provide day-to-day support to field locations and Regional Fleet Managers.
• Provide calendar management and administrative support to senior fleet leadership.

Team Management

• Manage and support three Fleet Coordinators located across multiple geographic locations.
• Work closely with experienced coordinators to maintain accurate and efficient fleet processes.
• Provide guidance, training, and support while encouraging collaboration across the team.

Vendor & Compliance Management

• Serve as a primary point of contact for national fleet vendors.
• Help ensure vendor performance aligns with established service expectations and processes.
• Partner with internal sourcing and safety teams on fleet compliance.
• Maintain documentation related to DOT compliance, insurance, registration, and other fleet requirements.
• Support adherence to fleet maintenance and safety standards.

Analysis & Process Improvement

• Analyze fleet performance data to identify trends, discrepancies, and improvement opportunities.
• Identify opportunities to reduce downtime and improve administrative efficiency.
• Recommend potential cost savings through vendor optimization, repair efficiency, and asset utilization.
• Support the rollout and adoption of fleet policies, systems, processes, and training materials.

Qualifications

• Previous management or team leadership experience.
• Strong attention to detail and organizational skills.
• Comfortable working with data and performing analytical tasks.
• Advanced Excel proficiency, including PivotTables.
• Strong Outlook and overall Microsoft Office skills.
• Tech-savvy and comfortable learning and working across multiple software platforms.
• Strong customer service and communication skills.
• Ability to support field operations within a large, decentralized organization.
• Flexible, collaborative personality with the ability to receive input and work closely with an established team.
• Bachelor’s degree preferred.
• Previous fleet or rental-car industry experience is helpful but not required.
• DOT knowledge or experience is a plus but not required.