Manufacturing Customer Service Specialist
About the Role
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Position Overview
The Customer Service Representative will support order management and customer communications in a fast-paced, team-driven environment. This role requires strong attention to detail, initiative, and the ability to work independently within a highly collaborative, open-office setting.
Key Responsibilities
- Process and update customer orders within SAP/ERP system
- Manage a high volume of email communication (approx. 60% of workload)
- Respond to customer inquiries via phone and email regarding order status, shipments, and product availability
- Monitor and manage shared inbox to support team coverage
- Maintain accuracy in order entry and updates to prevent errors
- Collaborate with internal teams (sales, logistics, production) to resolve issues
- Provide timely updates and ensure a high level of customer service
Qualifications
- Prior customer service experience required
- Experience working with ERP systems (SAP strongly preferred)
- Proficiency in Microsoft 365 (Outlook, Excel, Word)
- Strong attention to detail and organizational skills
- Ability to take initiative and work independently
- Comfortable working in a small team and open-office environment
A52743082CLT_1782333291
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.