TTH EBO Services/Call Center Manager – Up to 68K!

Our client, a rapidly growing healthcare organization, is seeking an Extended Business Office Services Manager to oversee patient account support operations and lead a call center team focused on delivering an exceptional patient financial experience. This individual will play a key leadership role in driving team performance, improving operational workflows, and supporting revenue cycle initiatives across a fast-paced healthcare environment. Candidates must be based in Maine.

This is a temp-to-hire opportunity offering $32.69/hour during the contract period, with the opportunity to convert into a salaried position at $68K annually.

About You:

• Provide day-to-day leadership to a patient support and financial services team in a high-volume call center setting
• Mentor, coach, and develop team members while fostering a collaborative, accountable, and service-oriented culture
• Help streamline workflows and improve operational processes related to patient billing support, payment plans, and financial assistance programs
• Monitor team productivity, call quality, and service metrics to ensure departmental goals are achieved
• Serve as a resource for escalated patient concerns and support staff through sensitive conversations with professionalism and empathy
• Partner with internal departments and external stakeholders to resolve issues, improve communication, and enhance overall operational efficiency
• Ensure team adherence to company procedures, privacy standards, and compliance regulations
• Assist with onboarding, training initiatives, and continuous process improvement efforts
• Successfully manage and engage remote employees while maintaining strong team performance and communication

About the Job:

• Must reside in Maine
• Previous leadership experience within a healthcare call center, patient services, medical collections, customer support, or revenue cycle environment required
• Strong background in performance management, employee coaching, and KPI-driven environments
• Prior experience overseeing remote employees is required
• Excellent communication and interpersonal skills with the ability to lead with empathy and professionalism
• Comfortable navigating fast-paced environments with shifting priorities and deadlines
• Experience utilizing CRM systems, call center platforms, and reporting tools
• Strong organizational skills and the ability to identify operational inefficiencies and implement solutions
• Healthcare, insurance, medical billing, or patient financial services experience strongly preferred

This opportunity is moving quickly and is ideal for someone who enjoys leading teams, improving processes, and creating a positive patient experience within a healthcare operations environment. If you are based in Maine and have experience managing remote teams within a call center setting, please submit a Microsoft Word version of your resume today!