Collections Specialist
About the Role
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Key Responsibilities
- Manage and prioritize a portfolio of approximately 300 customer accounts.
- Conduct proactive collection calls and email outreach to customers regarding past-due balances.
- Research and resolve payment discrepancies, invoice issues, and customer account questions.
- Partner with internal departments to obtain information needed to facilitate payments.
- Prepare and distribute collection correspondence, including escalation letters when necessary.
- Document collection activities, payment commitments, and account statuses within the system.
- Monitor aging reports and recommend appropriate next steps for delinquent accounts.
- Support efforts to improve overall cash flow and reduce aged receivables.
- Perform additional accounts receivable and collections-related duties as assigned.
Qualifications:
- 3+ years of business-to-business (B2B) collections experience.
- Experience managing a high-volume collections workload.
- Strong verbal communication skills and confidence making collection calls.
- Ability to handle challenging conversations professionally while maintaining customer relationships.
- Strong organizational skills and attention to detail.
- Basic Excel skills.
- Experience within manufacturing, distribution, or industrial environments (preferred).
- Experience using Oracle or a similar ERP system (preferred).
CLT1475231_1790079960
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.