Order Entry Specialist
About the Role
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JOB DESCRIPTION
ORDER ENTRY SPECIALIST: DETAILS
Title: Order Entry Specialist
Location: Ashland City
Start Date: ASAP
Pay Rate: $19/hour
Type: Long-term contract opportunity
Hours: Monday-Friday | Standard Business Hours
Openings: 2
REQUIREMENTS: ORDER ENTRY SPECIALIST
* Demonstrated proficient computer skills including all MS Office products and utilizing different internet browsers
* Must have excellent communication skills
* Typing speed of 45 WPM minimum
* 3+ years related work experience or training
RESPONSIBILITIES: ORDER ENTRY SPECIALIST
* Receives and handles customer requests and complaints regarding orders via phone, fax, or computer.
* Informs customers of parts prices, shipping dates, anticipated delays, and any additional information needed by customer.
* Follows up with customers when necessary to advise regarding shipment delays and/or to obtain additional information.
* Checks inventory and schedules shipment of customer orders.
* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
* Deescalates upset customers and resolves issues in a professional manner.
* Monitors tools to identify past due orders and expedites planning process.
* Monitors and resolves any orders that are incomplete, blocked, or on-hold.
* Performs other duties as assigned by supervisor.
* Performs quality review audits of orders already processed.
* Prioritize incoming orders and requests by state of urgency.
* Assists with specialty heater customization process.
* Develops cohesive rep relations to ensure customer satisfaction.
* Identifies correct specs for units to ensure customer gets product that meets state/city/customer requirements.
F1465868NAS-CJM_1784064278
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.