Position Summary

Our client is seeking a detail-oriented Collections Specialist to manage a high-volume portfolio of business accounts and support cash flow objectives through effective collections practices. This role is responsible for monitoring outstanding receivables, resolving payment discrepancies, researching account issues, and building positive relationships with customers and internal stakeholders. The ideal candidate is organized, proactive, and experienced in managing high-volume collections within a fast-paced environment.

Key Responsibilities

• Manage a high-volume portfolio of customer accounts and follow up on outstanding balances.
• Conduct B2B collection activities through phone, email, and written correspondence.
• Review aging reports and prioritize collection efforts to reduce delinquent balances.
• Investigate and resolve billing discrepancies, payment issues, and customer disputes.
• Reconcile customer accounts and maintain accurate account records.
• Collaborate with internal departments to support payment resolution and account maintenance.
• Monitor account activity and escalate collection concerns when appropriate.
• Maintain detailed collection notes and documentation.
• Identify opportunities to improve collection processes and cash flow performance.

Qualifications

• 3+ years of collections and/or accounts receivable experience.
• Proven experience managing high-volume B2B collections.
• Strong knowledge of aging reports, account reconciliations, and payment research.
• Proficiency with Microsoft Excel and ERP/accounting systems.
• Excellent communication, customer service, and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively in a deadline-driven environment.