Desktop Support Technician–Remote f/ Wisconsin
About the Role
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Job Type: Contract
Work Setup: Mostly Remote (occasional on-site visits required)
Duration: Through June 30, 2027 (with potential for multiple year extensions)
Overview:
Key Responsibilities:
- Provide Tier 3 support for workstation hardware and software
- Maintain and support operating systems on user workstations
- Troubleshoot and support peripheral devices (printers, scanners, etc.)
- Manage incidents and service requests in a timely manner
- Assist as a technical resource on assigned IT projects
- Collaborate with a team of technicians and project managers
- Support large-scale deployments and system updates
Required Qualifications:
- 5+ years of experience in Tier 3 desktop support
- 5+ years of experience supporting workstation operating systems
- 5+ years of experience in incident and service request management
- Strong written and verbal communication skills
- Ability to balance support tasks and project work
Preferred Qualifications:
- Experience with software packaging tools (SCCM, Ivanti)
- Patch management and imaging experience
- Familiarity with Group Policy Objects (GPO)
- Experience with Learning Management Systems (LMS)
- Google Workspace experience
Additional Requirements:
- Must currently reside in Wisconsin
- Comfortable working remotely with occasional on-site visits
hsmad7626_1783381941
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
We look forward to working with you.