Product Counsel

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Beacon Hill’s client, a digital payments platform, is seeking a Product Counsel to support their team.

• Location: U.S.-based remote
• Start: ASAP
• Anticipated Duration: 1 year from start date
• Hours: Full-time
• Pay: $100-$115/hour, depending on experience

Experience: 5+ years with the following qualifications

• A Juris Doctor (J.D.) degree and active membership in at least one state bar required
• Significant experience dealing with consumer protection issues
• Expertise in financial services, consumer protection, and business laws (KYC/CIP, Regulation Z, Regulation E, UDAAP, UDAP)
• Fluency with consumer and business privacy regimes
• Familiarity with AI governance frameworks as applicable to technology products
• Excellent drafting skills
• Beneficial to have experience in fraud, payments issues (e.g., NACHA and Visa rules), and complaints

Soft Skills:

• Excellent active listening and practical communication skills
• Fluency translating legal advice into actionable guidance for creative products and collaborators
• Strong writing skills (including drafting clear, actionable legal advice, concise legal terms)
• Ability to quickly adapt and reorient in an evolving regulatory and business environment
• Sound, practical business judgment, and creativity solving problems
• Familiarity and comfort with technology, including use of Slack, Google Suite, and AI tools
• Familiarity with disputes issues and advising on the legal and regulatory aspects of disputes, payments, and fraud issues in the technology space

Responsibilities:

• Provide legal review and analysis on account restrictions, closures, and general account status, specifically considering consumer protection and fraud/scam issues. There will be a focus on KYC/KYB/CIP requirements and fraud and security obligations
• Provide guidance to product, customer support, sales, account management, and other teams on consumer protection and business issues such as disputes, complaints, account takeovers/identity theft, and various consumer privacy regimes
• Advise on the construction and management of AI products, including AI partner integrations, chatbots, and agentic AI tools
• Develop trusted relationships with business partners, stay informed on key product developments, and provide legal advice related to consumer protection issues, particularly related to disputes
• Draft and/or review policies, processes, and procedures related to consumer protection issues, particularly as it relates to disputes
• Draft and review customer communications, particularly as it relates to dispute issues
• Work closely with other support teams (tax, compliance, accounting, outside counsel) to provide seamless support to business partners
• Actively cultivate creative ideas and insights into how legal frameworks can support new product developments and customer experiences

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